“V i R Akacia” EOOD, will use and process your personal data in full compliance with Regulation (EC) 2016/679 (“EU General Data Protection Regulation” or “GDPR”) and the applicable Bulgarian legislation. This page tells you information on how and why we collect, use, transmit and protect your personal data when you interact with www.radoauthentic.com.

We reserve the right to periodically update and modify this Privacy Policy in order to reflect any changes in the way we handle your personal data or amendments to your legal requirements. In case of such modifications, we shall publish the modified version of the Privacy Policy on our website and therefore kindly ask you to review its contents before each purchase.

Contact information:

“V i R Akacia” EOOD (hereinafter referred as “we”) is a company registered under the Commercial Law of the Republic of Bulgaria, with registered office and address: Bulgaria, Sofia 1000, bul. Kniaz Al. Dondukov 5 ent. B, with VAT number: BG203829442. It owns the brand RADOAuthentic and the domain and online shop www.radoauthentic.com and therefore administrator in the processing of you personal data.

The personal data we process:

In general, we collect your personal data directly from you, so you decide what type of information you provide us. For example, the information we receive from you is the following:

• When you create a radoauthentic.comaccount, you send us your e-mail address and your name;
• When making an order, you provide us with the following information: the product you want, your first and last name, shipping address, billing information, payment method, phone number, etc. for the purpose of executing the order.

On our website we may store and collect information through cookies and similar technologies according to our Cookie Policy.

We do not collect or otherwise process sensitive data included in special categories of personal data in the General Data Protection Regulation.

We keep your personal data as long as we have an active relationship with you. Certain date we may keep for a prolonged period of time to comply with legal legislation such as accounting and bookkeeping purposes.

We may share your personal data with associated payment service providers as well as with the applicable shipping partner.

Purposes and the grounds for processing?

We will use your personal data for the following purposes:

– In order to providing radoauthentic.com services to your best advantage

This general objective may include, where appropriate, the following:

• creating and managing a profile on the radoauthentic.com platform;
• processing of orders, including their acceptance, validation, shipping and invoicing;
• solving problems related to cancellations of orders or any other issues related to orders, purchased goods or services;
• returning of products in accordance with legal provisions;
• reimbursement of the value of the products according to the legal provisions;
• assistance, including answering your questions about your orders or the goods and services of radoauthentic.com

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of your order. Additionally, the implementation of this data requires processing under applicable law, including tax and accounting legislation.

Marketing use of your personal data:

In order to be aware of the best offers of our products, with prior consent to send you marketing messages, we can send you via e-mail general and thematic information about the products we offer. You can withdraw your consent at any time by contacting us by e-mail at radoauthentic@gmail.com.

In certain situations, we can base our marketing activities on our legitimate interest in promoting and developing our business. In any case, when we use your information about our legitimate interests, we take care and the necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you may, at any time, by using the means described above, ask us to stop processing your personal data for marketing purposes and we will respect to your request.

How do we protect the security of your personal data?

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures while adhering to industry standards.

We store your data on secure servers by using the latest encryption algorithms and guaranteeing back-ups.

Despite the measures we apply to protect your personal data, we are aware that in general, the transmission of information over the Internet or other public networks is not completely safe, and there is a risk that data may be reviewed and used by unauthorized third parties. We cannot take responsibility for these flaws of systems that are not under our control.

What are your rights?

The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You may request access to your data, correction of errors in our files, and / or raise objections to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority (Personal Data Protection Commission, 1592 Sofia, 2 Prof. Tsvetan Lazarov Blvd., e-mail: kzld@cpdp.bg, www.cpdp.bg). As the case may be, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data.

Response time. We plan to respond to all valid requests within one month unless the request is particularly complex or if you have made more requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask you to tell us exactly what you require or what you worry about. This will help us to act faster and shorten the time to respond to your request.