In all cases of withdrawal, return of goods, warranties and claims, the provisions of the Consumer Protection Act shall apply. The consumer has the right to return the ordered goods within 14 (fourteen) days of receipt of the goods in case the goods are: NOT USED, not washed, without signs of wear and tear, unmodified, all labels are intact, the integrity of the packaging is not violated and the product is in the form in which it was received and under the conditions under Article 55 of the CPA.

When the consumer exercises their right to return products, they must send or deliver the goods back to “V i R Akacia” EOOD without undue delay and not later than 14 days, from the date on which the consumer has notified “V i R Akacia” EOOD of his decision to return the product, under Art. 52 of the CPA.

Upon finding a defect in the product within 14 days of its receipt, and within the same period the customer notifies by email “V i R Akacia” EOOD, the product can be replaced with a new one or to restore the value paid by the consumer according to Art. 55 of the CPA.

The transportation and other costs of receiving and returning the goods are at the expense of the customer. In the event of non-conformity of the goods with the characteristics indicated on the description page, the supplier shall refund the entire amount paid by the consumer, in accordance with Art. 54, para. 1 of the CPA. This is done within 14 days of receipt of the goods in the undamaged commercial form of the goods and the packaging. To return the product (s) purchased from the online store, the customer must contact “V i R Akacia” EOOD via e-mail at radoauthentic@gmail.com or by phone +359 888 030 442.